Our clients and their happiness with us and our services are the most important aspects of our company -- it is what makes what we do everyday worth the time and effort spent. Without this attention to our clients our company is just another lender.
Our goal is to provide the honesty and the respect they deserve as our clients while giving the service and trustability they deserve as our friends. We hope that the following testimonials give you an idea of how much we treasure the happiness and satisfaction of our clients.
Read Realtor & Peer Testimonials
"In 2005 we started looking into the purchase of our first home and decided on working with Ellen. The housing market that year was definitely not a buyer's market so we thought it best to wait. 2007 came and the market seemed to taper off so we called Ellen to help us with the loan process. The reason why we decided to work with Ellen is because her excellent customer service was just as consistent as it was when we decided to wait. She did not pressure us when we weren't ready. Most importantly, Ellen truly listened to our needs and concerns and was able to deliver us our first home where we had a clear understanding of the home loan process. The process of working with Ellen was educational as well as joyful as we moved into our first home."
|
- Joseph Hubbard, Princess Soon & family from Hayward, CA
"Working with Ellen and Simpluxe gave me the chance to actually enjoy the experience of buying my first home. I didn't have to hassle about any details or go through any unnecessary headaches -- the entire process was simple and worry-free. I've heard nightmares from friends and family about their bad experiences so I am thrilled I chose Simpluxe to work with during one of the most important steps in my life."
|
- Jason Lee from San Francisco, CA
"As a first time homebuyer I couldn't have been luckier to have worked with Ellen as my loan broker. She is kind, compassionate, patient, and knowledgeable. She brings real heart to the sometimes scary and bureaucratic terrain of loan brokering and home buying. Not only is she competent, she is also committed to the highest moral ethics and honesty, AND is working for healthy communities, by becoming one of the few green mortgage companies. Now into my third year as a happy homeowner, I wholeheartedly recommend Ellen and her company to potential new homeowners."
|
- Alli Chagi from Oakland, CA
| "We worked with Ellen when we started to look for houses at the beginning of the year. She was friendly, knowledgeable and extremely responsive to all our questions and concerns. She got us pre-qualified almost immediately, and this definitely helped us in our house-hunt. Ultimately, only because of the employee discount I receive at the bank where I work, we went with a loan through my employer. However, I am writing to let you know that even though Ellen knew we might not ultimately go with her, she still took the time and every effort to answer all our questions and to address all our concerns. We were extremely appreciative of how well she took care of us, even knowing that we might go with her loan. We would definitely recommend Ellen to anyone looking to buy a home."
|
- Yuan Li from Anaheim Hills, CA
| "I called Ellen at Simpluxe to ask whether or not she could help me obtain an international loan for a plot of land I owned overseas. Like other brokers she did not have the necessary licenses but she did something the rest didn't. After promising to call me back after doing her research, she actually followed through. Not only did she call me back, she also made the extra phone calls to find the individuals that could help me in addition to researching multiple websites and companies to help me. If she gives me, someone who is not even her client, this much attention and above and beyond service, I can only imagine how much more effort she gives to her clients. I will definitely be calling her when I am ready to buy a home in the Bay Area."
|
- Jonathan Weisman from Berkeley, CA
"It has been a pleasure working with Ellen. Her professionalism, candor, and extraordinary service shows in her actions and shines through her company. I'm an extremely loyal person once I find the person I can trust and I know that I will be staying with Ellen and her company whenever I buy real estate in the future. I would recommend her to any and all of my friends."
|
- Elizabeth Lau from San Francisco, CA
"Ellen is an excellent and outstanding mortgage professional -- I had a fantastic experience with her and Simpluxe. When I refinanced my loan she was well organized and deeply concerned with my project. She combines personality with a deep understanding of the mortgage market."
|
- Gilbert Lee from San Francisco, CA
|
|
